TERMS OF SERVICE

TERMS OF SERVICE

Fidel ProAdvisor LLC
West Palm Beach, Florida
Last Updated: January 26, 2026


1. ACCEPTANCE OF TERMS

These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“Client,” “you,” “your”) and Fidel ProAdvisor LLC (“Company,” “we,” “us,” “our”) governing your use of our tax preparation, bookkeeping, QuickBooks advisory, and related financial services (collectively, the “Services”).

By engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.


2. SERVICES PROVIDED

2.1 Tax Preparation Services

We provide professional tax preparation services, including:

  • Federal, state, and local income tax return preparation
  • Tax planning and advisory services
  • IRS representation and correspondence assistance
  • Tax refund maximization strategies
  • Identification of eligible deductions and credits
  • Electronic filing (e-filing) with the IRS and state agencies
  • Amended return preparation

2.2 Bookkeeping Services

We offer comprehensive bookkeeping services, including:

  • Monthly financial record maintenance
  • Bank and credit card reconciliation
  • Accounts payable and receivable management
  • Financial statement preparation
  • Expense tracking and categorization
  • Payroll processing and reporting

2.3 QuickBooks Advisory Services

As Certified QuickBooks ProAdvisors, we provide:

  • QuickBooks setup and configuration
  • QuickBooks training and support
  • Data migration and cleanup
  • Custom reporting solutions
  • QuickBooks optimization and troubleshooting
  • Integration with third-party applications

2.4 Cash Advance Program

Subject to eligibility requirements, we may offer:

  • Tax refund cash advances up to $6,000
  • Child tax credit advances up to $2,000 per qualifying child
  • Early access to anticipated tax refunds

2.5 Additional Services

We may provide additional services upon request, including:

  • Financial consulting and planning
  • Business entity formation guidance
  • Sales tax filing and compliance
  • IRS audit support and representation

3. CLIENT RESPONSIBILITIES

3.1 Accurate Information

You agree to:

  • Provide complete, accurate, and truthful information
  • Disclose all sources of income and relevant financial information
  • Provide all necessary documentation in a timely manner
  • Inform us of any changes to your financial situation
  • Review all prepared documents for accuracy before signing

You acknowledge that providing false or misleading information may result in penalties, interest, and legal consequences, for which you are solely responsible.

3.2 Document Retention

You are responsible for:

  • Maintaining original copies of all tax documents and receipts
  • Retaining records for the time period required by law (typically 7 years)
  • Providing access to records if requested during an audit or review

3.3 Timely Cooperation

You agree to:

  • Respond promptly to our requests for information
  • Review and sign documents by required deadlines
  • Meet scheduled appointments or provide advance notice of cancellations
  • Pay all fees and charges when due

3.4 Authorization

By engaging our Services, you authorize us to:

  • Act as your authorized representative before the IRS and state tax agencies
  • Electronically file your tax returns
  • Access your prior year tax transcripts from the IRS
  • Communicate with third parties as necessary to complete your returns

4. FEES AND PAYMENT

4.1 Service Fees

Fees for our Services are based on:

  • Complexity of the tax return or engagement
  • Time required to complete the work
  • Forms and schedules required
  • State and local filings
  • Additional services requested

Fee estimates will be provided before work begins. Final fees may vary based on the actual complexity and scope of work required.

4.2 Payment Terms

  • Payment is due upon completion of services unless otherwise agreed in writing
  • We accept credit cards, debit cards, ACH transfers, and checks
  • A convenience fee may apply to credit card payments
  • Past due balances may accrue interest at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less

4.3 Cash Advance Fees

Cash advance services, if elected, are subject to:

  • Separate fees and terms disclosed at the time of application
  • Eligibility requirements and approval process
  • Third-party lender terms and conditions
  • Deduction from your tax refund when received

4.4 Refund Policy

Tax Preparation Services:

  • If we make an error that results in additional tax liability, we will reimburse you for any penalties and interest directly attributable to our error
  • We guarantee maximum refund within the scope of the information you provide
  • Service fees are non-refundable once work has commenced, except in cases of our material breach

Bookkeeping Services:

  • Monthly subscription fees are non-refundable
  • You may cancel at any time with 30 days’ written notice

QuickBooks Advisory:

  • Hourly consulting fees are non-refundable
  • Package fees may be prorated for unused services at our discretion

5. PROFESSIONAL STANDARDS AND LIMITATIONS

5.1 Professional Conduct

We adhere to:

  • IRS Circular 230 regulations governing tax practitioners
  • Generally Accepted Accounting Principles (GAAP)
  • Professional standards for Certified QuickBooks ProAdvisors
  • Applicable state and federal laws and regulations

5.2 Scope of Services

We provide tax preparation and bookkeeping services, NOT:

  • Legal advice (consult an attorney for legal matters)
  • Investment advice (consult a licensed financial advisor)
  • Audit services or certified financial statements
  • Guaranteed tax outcomes or refund amounts

5.3 No Guarantee of Results

While we work diligently to maximize your tax benefits:

  • We cannot guarantee specific refund amounts or tax savings
  • Tax outcomes depend on your unique financial situation and current tax laws
  • IRS and state agencies make final determinations on tax returns
  • We are not responsible for changes in tax laws or regulations after filing

5.4 IRS Circular 230 Disclosure

To ensure compliance with IRS Circular 230, any tax advice contained in our communications (including emails, letters, or documents) is not intended or written to be used, and cannot be used, for the purpose of:

  • Avoiding tax-related penalties under the Internal Revenue Code
  • Promoting, marketing, or recommending to another party any transaction or matter addressed herein

6. CONFIDENTIALITY AND DATA SECURITY

6.1 Confidentiality Obligation

We maintain strict confidentiality of all client information in accordance with:

  • IRS regulations and professional standards
  • The Gramm-Leach-Bliley Act (GLBA)
  • Our Privacy Policy (available at fidel.pro)

6.2 Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission and storage
  • Secure password-protected systems
  • Multi-factor authentication
  • Regular security audits and updates

See our Privacy Policy for complete details on data protection practices.

6.3 Client Consent for Disclosure

You authorize us to disclose your tax and financial information to:

  • The IRS and state/local tax authorities
  • Third-party service providers necessary to complete our Services
  • Other parties with your explicit written consent

7. LIMITATION OF LIABILITY

7.1 Service Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability for any claim arising from our Services shall not exceed the fees you paid for the specific service giving rise to the claim
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not liable for errors or omissions resulting from incomplete or inaccurate information you provide

7.2 Third-Party Actions

We are not responsible for:

  • IRS or state tax agency determinations, audits, or assessments
  • Delays in tax refunds or processing by government agencies
  • Third-party service provider errors or failures
  • Changes in tax laws or regulations
  • Identity theft or fraud not caused by our negligence

7.3 Client Responsibilities

You are solely responsible for:

  • The accuracy and completeness of information you provide
  • Reviewing all documents before signing and filing
  • Tax liabilities, penalties, and interest resulting from your actions or omissions
  • Keeping us informed of changes to your financial situation

8. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Fidel ProAdvisor LLC, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

  • Your provision of false, incomplete, or misleading information
  • Your failure to disclose material facts
  • Your violation of these Terms
  • Your violation of any applicable laws or regulations
  • Any willful misconduct or negligence on your part

9. ELECTRONIC COMMUNICATIONS AND SIGNATURES

9.1 Electronic Consent

By using our Services, you consent to:

  • Receive communications from us electronically (via email, text, or through our online portal)
  • Electronic delivery of tax documents, invoices, and notices
  • Use of electronic signatures on engagement letters, tax forms, and other documents

9.2 Legal Effect

You acknowledge that electronic signatures and records have the same legal effect as physical signatures and paper documents under the Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state laws.

9.3 Withdrawal of Consent

You may withdraw consent to electronic communications at any time by contacting us at info@fidel.pro. Withdrawal may result in delays or inability to provide certain Services.


10. ENGAGEMENT AND TERMINATION

10.1 Engagement Letter

Each service engagement will be governed by:

  • These Terms of Service
  • A separate engagement letter specifying the scope of work and fees
  • Our Privacy Policy

In the event of any conflict, the engagement letter shall control with respect to the specific engagement.

10.2 Client Termination

You may terminate our Services at any time by providing written notice. Upon termination:

  • You remain responsible for all fees for work completed prior to termination
  • We will provide you with all your original documents and work product
  • We are not obligated to complete any unfinished work

10.3 Company Termination

We reserve the right to terminate our Services if:

  • You fail to pay fees when due
  • You provide false or misleading information
  • You fail to cooperate or provide necessary documentation
  • Continuing the engagement would violate professional or ethical standards
  • We determine there is a conflict of interest

10.4 Post-Termination

After termination, we will:

  • Return your original documents upon request
  • Retain copies of work product as required by professional standards and law
  • Cease active work on your behalf (unless legally required to continue)

11. DISPUTE RESOLUTION

11.1 Informal Resolution

Before filing any legal action, you agree to contact us in writing at info@fidel.pro to attempt to resolve the dispute informally.

11.2 Mediation

If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing litigation or arbitration. Mediation costs shall be shared equally.

11.3 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Any legal action arising from these Terms or our Services must be brought in the state or federal courts located in Palm Beach County, Florida. You consent to the exclusive jurisdiction and venue of these courts.

11.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.


12. INTELLECTUAL PROPERTY

12.1 Company Property

All materials, templates, software, methodologies, and proprietary processes used in providing our Services remain our exclusive property.

12.2 Client Data

You retain all ownership rights to your financial data and documents. By using our Services, you grant us a limited license to use, store, and process your data solely for the purpose of providing Services to you.

12.3 Work Product

Upon full payment of fees, you own the completed tax returns and deliverables prepared specifically for you. We retain the right to keep copies for our records and quality assurance.


13. COMPLIANCE AND REGULATORY MATTERS

13.1 IRS Preparer Tax Identification Number (PTIN)

All tax returns are prepared by preparers with valid PTINs issued by the IRS.

13.2 E-File Provider

We are an authorized IRS e-file provider. Electronic filing is subject to IRS acceptance and processing.

13.3 Enrolled Agent or Registered Tax Specialist Status

Our tax professionals hold appropriate credentials and are authorized to represent clients before the IRS.

13.4 Professional Liability Insurance

We maintain professional liability insurance to protect against errors and omissions in our Services.


14. SPECIAL PROVISIONS

14.1 Tax Law Changes

Tax laws and regulations change frequently. We will prepare your returns based on current law at the time of preparation. We are not responsible for retroactive changes to tax laws.

14.2 Audit Representation

If your return is selected for audit:

  • We will provide reasonable assistance to answer IRS questions about the return preparation
  • Additional representation services are available for an additional fee
  • You are ultimately responsible for substantiating items on your return

14.3 State-Specific Filings

If you require filings in multiple states, additional fees will apply for each state return.

14.4 Extension Filings

If you require a filing extension, we can file Form 4868 or applicable state extension forms. Note: An extension to file is not an extension to pay. You are responsible for paying any estimated taxes owed by the original deadline.


15. PRIVACY POLICY

Your privacy is important to us. Please review our Privacy Policy (available at fidel.pro) which explains how we collect, use, and protect your information. The Privacy Policy is incorporated into these Terms by reference.


16. MODIFICATIONS TO TERMS

16.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated “Last Updated” date.

16.2 Notice of Changes

For material changes, we will provide notice via:

  • Email to your registered email address
  • Prominent notice on our website
  • Direct notification during your next service interaction

16.3 Continued Use

Your continued use of our Services after changes to these Terms constitutes acceptance of the modified Terms.


17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with any engagement letter and our Privacy Policy, constitute the entire agreement between you and Fidel ProAdvisor LLC regarding our Services.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to any successor or affiliate without your consent.

17.5 No Agency Relationship

Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and Fidel ProAdvisor LLC. We are independent contractors.

17.6 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, cyber attacks, or system failures.

17.7 Survival

Provisions related to confidentiality, limitation of liability, indemnification, intellectual property, and dispute resolution shall survive termination of these Terms.


18. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms of Service, please contact us:

Fidel ProAdvisor LLC
West Palm Beach, Florida
Email: info@fidel.pro
Website: https://fidel.pro


19. ACKNOWLEDGMENT

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

You further acknowledge that:

  • You are responsible for providing accurate and complete information
  • We will prepare your tax returns based on the information you provide
  • You will review all documents carefully before signing
  • You understand the limitations of our Services
  • You have had the opportunity to ask questions and seek independent advice

These Terms of Service are effective as of January 26, 2026, and supersede all prior versions.

© 2026 Fidel ProAdvisor LLC. All rights reserved.