PRIVACY POLICY

Fidel ProAdvisor LLC
West Palm Beach, Florida
Last Updated: January 26, 2026

1. INTRODUCTION

This Privacy Policy (“Policy”) describes how Fidel ProAdvisor LLC (“Company,” “we,” “us,” or “our”) collects, uses, shares, and safeguards your personal and financial information when you use our tax preparation, bookkeeping, QuickBooks advisory, and related financial services (collectively, the “Services”).

We are committed to protecting your privacy and maintaining the confidentiality of your sensitive financial information. This Policy explains our practices regarding data collection, usage, and protection in compliance with applicable federal and state privacy laws, including the Gramm-Leach-Bliley Act (GLBA) and IRS regulations.

By using our Services, you consent to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, please do not use our Services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect personal information necessary to provide our tax preparation, bookkeeping, and financial advisory services, including:

Identity Information: Full legal name, date of birth, Social Security Number (SSN), Employer Identification Number (EIN), driver’s license or state ID
Contact Information: Mailing address, email address, phone number
Demographic Information: Marital status, number of dependents, citizenship status
Employment Information: Employer name, occupation, income details

2.2 Financial Information

To prepare your tax returns and provide bookkeeping services, we collect:

Income Documentation: W-2 forms, 1099 forms, business income statements, investment income, rental income, Social Security benefits
Expense Records: Receipts, business expense documentation, charitable contributions, medical expenses, educational expenses
Banking Information: Bank account numbers, routing numbers (for direct deposit and payment processing)
Investment Information: Brokerage statements, stock transactions, cryptocurrency transactions, retirement account information
Property Information: Real estate ownership, mortgage interest statements, property tax records
Business Records: Profit and loss statements, balance sheets, invoices, payroll records
Prior Tax Returns: Previous year tax returns and supporting documentation

2.3 QuickBooks and Accounting Data

When we provide QuickBooks advisory or bookkeeping services, we may access:

Chart of accounts and financial records
Customer and vendor information
Transaction histories and bank feeds
Payroll information
Sales and expense data

2.4 Payment Information

We collect payment information to process fees for our Services:

Credit card or debit card details
Bank account information for ACH payments
Billing address and transaction history

2.5 Automatically Collected Information

When you visit our website (fidel.pro) or use our online services:

Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages viewed, time spent, navigation patterns, referral sources
Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze website performance

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Tax Preparation and Filing

Prepare accurate federal, state, and local tax returns
Calculate tax liabilities and identify eligible deductions and credits
Electronically file tax returns with the IRS and state tax agencies
Maximize refunds and minimize tax obligations
Process cash advance requests and tax refund disbursements

3.2 Bookkeeping and Accounting Services

Maintain accurate financial records
Reconcile bank accounts and credit card statements
Generate financial statements and reports
Provide QuickBooks setup, training, and support

3.3 Client Communication and Support

Respond to inquiries and provide customer support
Send appointment reminders and service updates
Provide tax planning advice and financial guidance
Notify you of tax law changes that may affect you

3.4 Legal and Regulatory Compliance

Comply with IRS regulations and tax preparer requirements
Fulfill legal obligations and respond to government requests
Maintain records as required by law
Prevent fraud and ensure data security

3.5 Business Operations

Process payments and manage billing
Improve our services and develop new offerings
Conduct internal research and analytics
Protect against unauthorized access and security threats

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We share your information only in the following circumstances:

4.1 With Government Agencies

IRS and State Tax Authorities: We electronically file your tax returns and share necessary information as required by law
Regulatory Bodies: We may disclose information to comply with legal obligations and regulatory requirements

4.2 With Service Providers

We work with trusted third-party service providers who assist us in delivering our Services:

Tax Software Providers: Professional tax preparation software for return preparation and e-filing
Payment Processors: Secure payment processing services for credit card and ACH transactions
Cloud Storage Providers: Secure document storage and backup services
QuickBooks/Intuit: When providing QuickBooks advisory services, we may access your QuickBooks data with your authorization
Professional Advisors: Attorneys, accountants, or other professionals when necessary to serve your interests

All service providers are required to maintain confidentiality and use your information only to perform services on our behalf.

4.3 With Your Consent

We may share information with other parties when you provide explicit consent, such as:

Sharing information with your spouse or authorized representative
Providing information to mortgage lenders, financial institutions, or other entities you designate
Coordinating with other professionals (attorneys, financial advisors) at your request

4.4 Business Transfers

If our business is sold, merged, or transferred, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.5 Legal Requirements

We may disclose information when required by law, court order, subpoena, or to:

Protect our legal rights
Prevent fraud or illegal activity
Ensure safety and security

5. DATA SECURITY

We implement comprehensive security measures to protect your sensitive information:

5.1 Technical Safeguards

Encryption: All data transmissions are encrypted using SSL/TLS protocols
Secure Storage: Documents and financial data are stored on encrypted, password-protected servers
Access Controls: Multi-factor authentication and role-based access restrictions
Firewall Protection: Network security measures to prevent unauthorized access
Regular Security Audits: Ongoing monitoring and vulnerability assessments

5.2 Physical Safeguards

Secure office facilities with restricted access
Locked filing cabinets for physical documents
Secure disposal of sensitive documents through shredding

5.3 Administrative Safeguards

Employee Training: All staff members are trained on privacy and security protocols
Confidentiality Agreements: Employees sign confidentiality agreements
Access Limitations: Information is accessible only to authorized personnel who need it to perform their duties
Background Checks: We conduct background checks on employees handling sensitive information

5.4 Data Breach Response

In the event of a data breach, we will:

Promptly investigate and contain the breach
Notify affected individuals as required by law
Take corrective action to prevent future incidents
Cooperate with law enforcement and regulatory authorities

6. DATA RETENTION

We retain your information for as long as necessary to provide Services and comply with legal obligations:

Tax Records: We retain tax returns and supporting documentation for a minimum of 7 years, in accordance with IRS guidelines
Bookkeeping Records: Financial records are retained as required by applicable accounting standards and regulations
Payment Records: Transaction records are maintained for audit and accounting purposes
Communication Records: Client correspondence is retained as needed for service continuity

After the retention period, we securely destroy or anonymize your information.

7. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

7.1 Access and Correction

Review Your Information: You may request access to the personal information we hold about you
Update Information: You can request corrections to inaccurate or incomplete information
Request Copies: You may request copies of your tax returns and supporting documents

7.2 Opt-Out Rights

Marketing Communications: You may opt out of promotional emails by clicking “unsubscribe” or contacting us
Cookies: You can disable cookies through your browser settings, though this may affect website functionality

7.3 Limit Information Sharing

You may limit our sharing of your information with certain third parties by contacting us. However, this may affect our ability to provide certain Services.

7.4 Account Closure

You may request closure of your account and deletion of your information, subject to our legal record-retention obligations.

To exercise any of these rights, contact us at info@fidel.pro

8. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

We may collect information about your dependents (including minor children) as part of tax preparation services with your consent as a parent or legal guardian.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 What We Use

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Improve website functionality and user experience
Provide secure login sessions

9.2 Types of Cookies

Essential Cookies: Required for website functionality and security
Analytics Cookies: Help us understand how visitors use our website
Preference Cookies: Remember your settings and choices

9.3 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we have collected
Right to Delete: You can request deletion of your personal information, subject to legal exceptions
Right to Opt-Out: You have the right to opt out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at info@fidel.pro.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes:

We will update the “Last Updated” date at the top of this Policy
For material changes, we will notify you by email or through a prominent notice on our website
Your continued use of our Services after changes indicates acceptance of the updated Policy

We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Fidel ProAdvisor LLC
West Palm Beach, Florida
Email: info@fidel.pro
Website: https://fidel.pro

We are committed to addressing your privacy concerns promptly and professionally.

14. CONSENT AND ACKNOWLEDGMENT

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and sharing of your information as described herein.

For tax preparation services, you also authorize us to:

Obtain and review your tax records and financial information
Prepare and electronically file your tax returns
Communicate with the IRS and state tax agencies on your behalf
Use your information to provide professional tax and financial advisory services

This Privacy Policy is effective as of January 26, 2026, and supersedes all prior versions.